VideoMax
Privacy Policy
Last Updated: 21 November 2024
Introduce
The purpose of this VideoMax Privacy Policy ("Privacy Policy") is to describe how we handle personal information about our users when they use VideoMax. FASTPOTATO PTE. LTD. ("we", "us", "POTATO" or "our") is the controller of Users' personal information and data and is responsible for making this Privacy Policy available to Users. This Privacy Policy is a specific supplement to the POTATO AI General Privacy Policy, which is incorporated herein by reference
Data We Collect
Data you provide to us
| Data Type | Collected Data | Purpose of use |
|---|
| Account Data | Email Address | To deliver personalized services to you. |
| Payment Data | Subscription status, payment methods, subscribed packages, subscription time, and transaction ID | To facilitate VIP services and provide troubleshooting support. |
| Image Data | Images you provide to us, which may include photos of questions taken with your device's camera or other images you choose to upload | To enhance the quality of our Service. |
| Information You Provide | images, email addresses, or other content you send via email | To optimize our service and for analytical purposes. |
Automatically collected data
| Data Type | Collected Data | Purpose of use |
|---|
| Usage Data | User interaction data with the Service | To gain insights on service usage and to enhance the user experience. |
| Analytics Data | Crash logs and related diagnostics data | To improve your experience with the Service by ensuring stability and performance. |
| Device Information | application version, time zone, and random ID | To support essential features and functionalities of the Services. |
| Security Data | IP address (collected on the website only) | To safeguard against network attacks; for instance, severing connections in the event of attempted server attacks. |
Third-Party Data
Above data will be automatically collected in process of purchasing. We use them for purpose of user support and troubleshooting only.
Third-parties collection: when you place an order on a third-party platform, your information (e.g., geolocation, cardholder last name and last four digits of Credit card) might be collected by it. To understand what information a third party may collect, please refer to the respective privacy policy.
We do not share any personally identifiable information (such as usernames and email addresses) with third-party AI model providers or developers. However, in the course of using the API for chat or content generation on VideoMax, third-party developers may have the ability to view and store anonymized user chat transcripts on their servers for the purposes of model training.
Additionally, we may utilize user interactions on VideoMax to enhance and personalize the user experience. This includes, but is not limited to, recommending the usage of other bots or suggesting discussion topics. These enhancements are conducted without disclosing any personally identifiable information to third parties.
We utilize various advertising and traffic-related APIs to enhance the user experience and improve the effectiveness of our services. These APIs enable us to analyze traffic to our users. Our partners in this endeavor are well-established platforms known for their reliability and global presence.
These platforms have a global presence and a reputable track record. They have also committed that the use and transfer of any information received from Google APIs to any other application will adhere to the Google API Services User Data Policy, including the Limited Use requirements.
This section lists the third-party APIs we use, their related privacy policy links, and a description of the services they provide.
| Third-Party Provider | Service Description | Privacy Policy Link |
|---|
| Singular | Third-party attribution analysis for ad placements | Privacy Policy |
| Kling AI | Provides advanced video generation AI models | Privacy Policy |
| Please ensure you comply with the privacy policies of these third-party providers. |
Cookies
| Name | Purpose | Provider | Expires |
|---|
| 3hgj7aadzg | To help us know whether cookies popovers have been shown. | VideoMax | 360Days |
| id | To identify users' unique ID and login status. | VideoMax | 360Days |
| token_fm63sx87pd | To collect users' UserID and DeviceID to maintain login status and improve security. | ChatMax | 360Days |
| a5mqtrqjkh | To manage the information collection options popup | VideoMax | 360Days |
You can prevent the setting of cookies by adjusting the settings on your browser. However, disabling cookies may affect the functionality of this site and other websites that you visit. Therefore, it is recommended that you do not disable cookies.
DATA RETENTION
How we store your data
Your usage data will only be stored for no more than 48 hours, after which it will be automatically deleted.
Again, our guiding principle towards data collection is to collect only the minimal data to maintain our service. Therefore, we delete your personal data as soon as it is unnecessary to store.
Where We Store Your Data
When you use our Service, you may be using servers located in a variety of different countries. However, there is a difference between use and storage. The data we collect are mostly stored in servers located in the European Union.
Since we are a Singapore company, we may access the data outside from the EU when necessary, for example, when user support is required.
In all cases, we follow generally accepted standards and security measures to protect the personal data submitted to us, both during transmission and once we receive it. We always strive to protect your data to the maximum extent we can.
Age Restriction
Our Service is designed for users who are at least 18 years old, or the minimum age required by local laws, whichever is higher. We do not collect age information, so it's important for you to make sure you can legally use our Service. If you are a minor in your area, please make sure you have the consent and supervision of a parent or legal guardian.
Additional Information
For detailed information regarding data security, information storage, your rights related to your personal data, and any other relevant details, please refer to the
POTATO AI General Privacy PolicyContact Us
If you have any further questions on this Privacy Policy, please feel free to contact our Data Security Officer:
[email protected]